Help with your cheer kit

Contact support@racecheerkit.com. Include the email shown in My account and the purchase reference if available. Never send passwords, sign-in codes or full card details.

Payment still confirming or checkout closed

Return to the same browser and account used to purchase. Use the payment return link in your checkout history to check again, then refresh your balance in My account. Closing checkout or seeing a payment failure does not by itself prove there was no charge. If you see a charge but no credits, contact support before buying again.

Refunds

A full refund can be requested within 7 days if the entire credit pack is unused. Send your purchase reference and purchase date. We verify ownership, payment status and credit usage before processing through Waffo. See the refund policy. Deleting designs does not refund a purchase or restore credits.

Delete designs and photos

In My account, Delete removes one saved design and its embedded photo. Delete all my cloud content also clears stored generated images. It keeps your login identity, credits, orders and safety records. Clear browser storage and delete downloaded files separately on every device. Copies in other saved designs remain unless deleted too.

For a broader data request, email support while you still have account access. We verify ownership and review remaining records and provider retention; immediate deletion from backups or external AI/payment services is not promised. See our Privacy Policy.

Guest access and Google account conflicts

A Guest belongs to its browser session. Keep that session open while contacting support. If your Google account already exists, it stays separate: we do not automatically combine identities, designs or credits. Try an unused Google identity to link a Guest, or open the existing Google account in a separate browser. Support checks ownership before any app-specific correction.

Race Cheer Kit shares authentication infrastructure with another service. Clearing Race Cheer Kit content does not delete that shared identity or another service’s data. Request account help rather than treating content deletion as full account closure.